Coorong District Council response measures to Novel Coronavirus (COVID-19)

Residents who are experiencing financial hardship may seek assistance from Coorong District Council by entering into a long-term payment arrangement. Information is available on our Financial Hardship page.

Latest COVID-19 update issued 20th November. More information can be found here.

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Novel Coronavirus (COVID-19)

COVID-19 Update

20th November 2020

'Stay at home' restrictions that were introduced by the SA Government on 18 November 2020 following the recent outbreak of COVID-19 related to the Parafield cluster in Adelaide will lift from 12:01am on Sunday 22 November 2020.

For information on SA’s current restrictions visit: https://www.covid-19.sa.gov.au/

The relevant Emergency Management Directions provide you with the most up to date information in regard to restrictions on activities during COVID-19 in South Australia. The Emergency Management Directions must be adhered to at all times.

Council is monitoring the situation very closely, and our primary focus is to protect the health of our community members, visitors and staff and to help minimise the spread of COVID-19.

Our leaders are staying up to date on the latest advice from the State and Federal Governments, and relevant Government health agencies.

It is important to remember, this is an extremely dynamic situation and events are still continually changing.

Our key objectives are to:

  • Reduce and contain the impact of the disease
  • Maintain a healthy workforce
  • Provide leadership to the community
  • Keep residents and business informed about what we’re doing and why we’re doing it

Council Services

What services have been affected by the latest outbreak?

The following changes had been made:

  • All Council offices were closed and will re-open on Monday 23 November 2020.
  • All libraries are closed.
  • All waste transfer stations were closed and will re-open on Sunday 22 November 2020.
  • All halls, public art galleries, visitor information outlets and pools are closed.
  • All Council volunteer programs and activities are on hold.

Council will be working through the re-launch of public buildings and pools as well as volunteer programs and activities as more direction is provided. This page will be updated as decisions are made.

What services will still operate?

Services that have been deemed essential by the CEO (in line with the Emergency Management (Stay at Home) (COVID-19) Direction 2020) will continue to be delivered. These include:

  • Community Wastewater Management Systems (CWMS)
  • Waste collection services
  • Field service incident response groups to respond to urgent incidents
  • Vegetation management works for fire prevention purposes
  • Maintenance of Council roads will also continue

Can I come to the Council office?

From Monday 23 November Council offices will re-open and members of the public will be welcome to visit.

Council is also encouraging ratepayers and residents who need to access a service, have an enquiry or pay a bill - to do so online, over the phone or by email if possible and practicable.

How do I contact Council?

Residents can contact Council via:

Customer service requests can be made by calling 1300 785 277, by lodging a request online, or by using the My Local Services App (available to download on Apple or Android devices).

What about meetings?

All non-essential face to face meetings have been cancelled or postponed.

How can I pay my rates or make a payment?

Council rates, invoice payments and infringement notices can be paid online or over the phone (1300 785 277).

Dog Registrations are payable online via the Dogs and Cats Online (DACO) website.

I am finding it difficult to pay my Council rates. What should I do?

Residents who are experiencing financial hardship may seek assistance from Coorong District Council by entering into a long-term payment arrangement. Information is available on our Financial Hardship page or please call Council on 1300 785 277 to discuss your options further.

Are our libraries still open?

Community Library services have been suspended until further notice, which includes the following locations:

  • Tailem Bend Community Library (Ph: 8572 3266)
  • Tintinara Community Library (Ph: 8757 2120)
  • Coonalpyn Community Library (Ph: 8571 1019)
  • Coomandook Community Library (Ph: 8573 3196)

Community members are encouraged to access digital library services through the One Card library service https://onecard.network/client/en_AU/sapubliclibraries.

Are our pools still open?

The Coonalpyn Swimming Pool season is currently closed.

What about our playgrounds, parks and reserves?

Outdoor exercise activities are currently prohibited under restrictions coming into effect as of midnight on 18 November.

Are our waste transfer stations open and will our bin collection change?

Waste Transfer Stations are closed. Weekly Waste Collection services are continuing as usual.

What about campsites and regional travel?

Regional travel for South Australians is now restricted as of midnight, 18 November.

Are the Visitor Information Centres open?

No, the Tailem info Station and Meningie Information Hub are currently closed. Travel to regional areas is now prohibited as of midnight, 18 November.

Other provisions of visitor information can be found:

Can I hire a Council venue or resource for a meeting or event?

No. Regional travel for South Australians is now restricted as of midnight, 18 November, and all non-essential workers should stay home.

Will monthly Council meetings still go ahead?

As the current directions extend for a short 6-day period, Council will monitor the situation and determine how to conduct Council meetings (if necessary).

Livestreaming facilities and access to video recordings from Council and Committee meetings are also available on our YouTube channel.

Community

Community events and activities

Several community events have been cancelled or postponed. Please check with event organisers for specific details.

Important Information

Where can I find out more about COVID-19?

The State and Federal Governments have dedicated resources to provide up-to-date and accurate information to the community.

The Australian Government’s Department of Health COVID-19 website can be found here:

https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

SA Health have an online portal set up with information for individuals, business, health workers and every other interest group. Follow the link here:

https://www.sahealth.sa.gov.au/wps/wcm/connect/public+content/sa+health+internet/health+topics/health+topics+a+-+z/novel+coronavirus

More information

Contact the National Coronavirus Information Hotline on 1800 020 080 for information about COVID-19.

Fact Sheets

Coronavirus (COVID-19) – frequently asked questions

Coronavirus (COVID-19) – what you need to know

Coronavirus (COVID-19) information on the use of surgical masks

Coronavirus (COVID-19) information for hotel guests

Coronavirus (COVID-19) information for close contacts of a confirmed case

Environmental cleaning and disinfection principles for COVID-19

Coronavirus (COVID-19) advice for organising public gatherings

Coronavirus (COVID-19) – Information on social distancing

Mental Health and COVID-19 Fact Sheet - Information for the community (PDF 288KB).