Novel Coronavirus (COVID-19)
Coorong District Council response measures to Novel Coronavirus (COVID-19)
The Coronavirus (COVID-19) pandemic is a global crisis, and our Council has a key role to play in limiting the spread and impact of it.
Council is monitoring the situation very closely, and our primary focus is to protect the health of our community members, visitors and staff and to help minimise the spread of COVID-19. Evidence from around the world has shown that pre-emptive measures are extremely effective in containing the spread of the disease.
We are encouraging our residents to also play their part in order to Stop The Spread – observe stricter personal hygiene and social distancing, stay away from public places if you’re unwell, be respectful to our staff and others working under stressful conditions and look out for the vulnerable members of your community.
It is important to remember, this is an extremely dynamic situation and events are still continually changing.
Our key objectives are to:
- Reduce and contain the impact of the disease
- Maintain a healthy workforce
- Provide leadership to the community
- Keep residents and business informed about what we’re doing and why we’re doing it
Can I come to the Council office?
Yes. However we encourage all ratepayers and residents who need to access a service, have an enquiry or want to pay a bill - to do so online, over the phone or by email if possible and practicable.
We ask that anyone who is feeling unwell does NOT attend Council facilities in person, and for those that are feeling well should follow hygiene and social distancing protocols.
How do I contact Council?
Residents can contact Council via:
- Phone 1300 785 277
- Email email@example.com
- In person:
- Coorong Civic Centre, Tailem Bend
Monday to Friday, 8:30am to 5:00pm (excluding public holidays)
- Meningie Information Hub
Monday to Friday, 8:30am - 5:00pm (excluding public holidays)
- Tintinara Customer Service Centre
Monday to Friday*, 11:00am to 3:00pm (excluding public holidays)
- Coorong Civic Centre, Tailem Bend
Customer service requests can be made by calling 1300 785 277, by lodging a request online, or by using the My Local Services App (available to download on Apple or Android devices).
*Tintinara Customer Service Centre opening days will be reduced to three days a week (Monday, Thursday and Friday), commencing on 14 September 2020.
What about meetings?
All non-essential face to face meetings had been cancelled or postponed. Staff are now assessing the current COVID-19 environment and making face to face meeting bookings on a case-by-case basis.
How can I pay my rates or make a payment?
Council rates, invoice payments and infringement notices can be paid online or over the phone (1300 785 277).
Cashless payments are preferred at all Council facilities (excepting the waste transfer stations – cash only), however visitation to Council offices is discouraged.
Council rates can also be paid at your local Australia Post office.
Dog Registrations are payable online via the Dogs and Cats Online (DACO) website.
I am finding it difficult to pay my Council rates. What should I do?
Residents who are experiencing financial hardship may seek assistance from Coorong District Council by entering into a long-term payment arrangement. Information is available on our Financial Hardship page or please call Council on 1300 785 277 to discuss your options further.
In response to COVID-19, Coorong District Council will waive monthly fines and quarterly interest on all overdue rates for the period April - December 2020. All debt recovery action, including rates and sundry debtors, will also be suspended until December 2020.
Are our libraries still open?
Community Library services have been suspended until further notice, which includes the following locations:
- Tailem Bend Community Library (Ph: 8572 3266)
- Tintinara Community Library (Ph: 8757 2120)
- Coonalpyn Community Library (Ph: 8571 1019)
- Coomandook Community Library (Ph: 8573 3196)
All libraries listed above are offering a 'phone and collect service' - members of the public can contact the libraries to arrange collection on the phone numbers listed.
Meningie Community Library (Ph: 8575 1681) will be opening to the public from 3:45pm - 4:30pm Monday to Friday, and from 10am - 1pm on Saturdays.
Community members are encouraged to access digital library services through the One Card library service https://onecard.network/client/en_AU/sapubliclibraries.
Are our pools still open?
The Coonalpyn Swimming Pool season is currently closed. The pool will be re-opened at the beginning of next season.
What about our playgrounds, parks and reserves?
As COVID-19 restrictions have eased, playgrounds and parks (including dog parks, the Tintinara Disc Golf Park, Meningie outdoor gym, and Pangarinda Botanic Gardens) are now open. Regular cleaning will be happening to ensure facilities are up to standard – however if you come across anything that requires attention please contact Council on 1300 785 277.
While our parks and reserves are still open for exercise, people are reminded of social distancing requirements - groups of up to 10 people are permitted (1.5 metres apart).
Are campgrounds open?
The campgrounds and public amenities at both the Narrung Campground and the Coonalpyn Caravan Park are now open. Guests and visitors are asked to abide by COVID-19 social distancing requirements and practice good hygiene.
Many tourism accommodation and business operators closed during March and April, however these facilities will slowly begin to open as restrictions are eased in SA.
Fines can apply where individuals breach the safe-distance requirements. For more information on the Government’s restrictions visit the SA Health website.
Are our waste transfer stations open and will our bin collection change?
Waste Transfer Stations remain open, and Weekly Waste Collection services are continuing as usual.
Are the Visitor Information Centres open?
Services at the Tailem info Station are currently closed until further notice.
Meningie Information Hub has been re-opened to the public and can be accessed Monday to Friday between 9am - 4:30pm (closed for lunch 12:30pm - 1:30pm).
Other provisions of visitor information can be found:
- Online at www.themurrayriver.com
- By phoning: 1300 785 277 (Monday to Friday)
What about our public toilet amenities?
All public toilet amenities have been re-opened to the public.
Regular cleaning will be happening to ensure facilities are up to standard – however if you come across anything that requires attention please contact Council on 1300 785 277 so that we can attend to it.
Signs will be in place to remind users of their obligations to social distance. Everyone can play their part in slowing the spread of COVID-19 by practicing good hygiene, using hand sanitiser and wiping down equipment and surfaces before and after use.
Can I hire a Council venue or resource for a meeting or event?
Council is now working through the re-opening of community halls and facilities under new SA Government guidelines and will assess bookings on a case-by-case basis, while observing current social distancing requirements.
Will monthly Council meetings still go ahead?
Monthly Council meetings are now being held face to face in the Coorong Civic Centre Chamber at 2:00pm (with Council Members participating via electronic means if required).
On 31 March 2020, Local Government Minister Stephan Knoll issued the first COVID-19 related emergency variations to the Local Government Act 1999 – in the form of the Electronic Participation in Council Meetings Notice (No 1) 2020. This Notice allows Council meetings to be conducted by electronic means.
The public can now accommodate up to 11 members of the public in the Chambers during Council meetings. In order to manage these limited spots a booking system has been created - residents are asked to contact Council's customer service team on 1300 785 277 or email firstname.lastname@example.org to secure a place in the public gallery.
Livestreaming facilities and access to video recordings from Council and Committee meetings are also available on our YouTube channel.
Community events and activities
Several community events have been cancelled or postponed to minimise the spread of the virus. Council will continue to advise the community on event and activity cancellations and suspensions via Council’s Facebook page and website.
Staff & Volunteers
What are you doing to protect Council workers’ health and wellbeing?
A number of steps have been taken to protect Council workers’ health and wellbeing. Non-essential meetings are being rescheduled and staff will be given the opportunity, where possible, to work remotely. Council will maintain a core level of staffing to ensure operations continue to run and services to the community are maintained. We also have extra measures in place at our sites and facilities to support a clean, safe and well-sanitised environment. Any staff member presenting with cold/flu-like symptoms will be sent home immediately in accordance with government and health agencies advice and direction.
What about Council volunteers?
Council appreciates the support of its volunteers, many of whom are within vulnerable groups. We are mindful of the safety and wellbeing of all who assist in volunteer programs, facilities and services. We are now recommencing volunteer activities and assessing associated risk before each activity occurs.
Where can I find out more about COVID-19?
The State and Federal Governments have dedicated resources to provide up-to-date and accurate information to the community.
The Australian Government’s Department of Health COVID-19 website can be found here:
SA Health have an online portal set up with information for individuals, business, health workers and every other interest group. Follow the link here:
The State Government have also released its Roadmap for Easing COVID-19 Restrictions:
Contact the National Coronavirus Information Hotline on 1800 020 080 for information about COVID-19.