Council values your feedback, on the things it does right and in the areas where it can improve. We want to know about your feedback so that if something has gone wrong, we can deal with it swiftly and efficienctly to reduce the chance of it happening again.
Compliments will be used to promote best practices across Council and to recognise staff members who consistently demonstrate excellent customer service.
In accordance with Council's Customer Compliment & Complaint Policy, if Council or a Council employee has done something that you feel requires a compliment and you would like more information or wish to lodge a compliment in relation to the criteria above please complete a compliment form below.
In accordance with Council's Customer Compliment & Complaint Policy, a complaint is defined as any expression of dissatisfaction with;
- Councils procedures, charges, employees, agents, quality of service or products sold or provided.
- A decision taken by an officer in implementing Councils policy.
- Councils decision making process.
If you would like more information or wish to lodge a complaint in relation to the criteria above, please complete a complaint form below.
Tintinara - Customer Service Centre - 11.00am - 3.00pm