Non-Drinking Water Retail Services
Council provides water and sewerage retail services under licence from the Essential Services Commission of SA (ESCOSA). We provide customers in the townships of Meningie, Tailem Bend, Tintinara and Wellington East with sewage & wastewater services, and non-drinking water to Peake and Wellington East.
Key documents
- Community Wastewater Management Scheme (CWMS) Removal Community Wastewater Management Scheme (CWMS) Removal
- Non-Drinking Water Non-Drinking Water
We will:
- Remove sewage and wastewater from your property in accordance with all relevant health and environmental regulatory requirements.
- Use our best endeavours to minimise the frequency and duration of interruptions or limitations to your CWMS service.
- Provide you with information on any planned interruptions to your CWMS service at least four (4) business days prior to us undertaking any works or maintenance.
- Provide an emergency telephone number (1300 785 277) on our website for you to call in the event of an emergency or interruption to the supply of your CWMS service.
You will:
- Report any blockages, bursts or leaks to us as soon as possible by calling the emergency telephone number (1300 785 277) displayed on our website.
- Not discharge restricted wastewater into our CWMS infrastructure.
- May be liable to pay us for a proportion of the costs reasonably attributable to you for a blockage, burst or leak. We will advise you of the reasons for cost recovery in these circumstances and any amounts payable will be subject to the payment assistance and financial hardship provisions of your contract with us.
We will:
- Provide you with recycled/reuse water that is safe and in accordance with all relevant health and environmental regulatory requirements.
- Use our best endeavours to minimise the frequency and duration of interruptions or limitations to your water service.
- Provide you with information on any planned interruptions to your water service at least four (4) business days prior to us undertaking any works or maintenance.
- Provide an emergency telephone number (1300 785 277) on our website for you to call in the event of an emergency or interruption to the supply of your water service.
In the case of an unplanned interruption or emergency, provide you with information about any impact to your water service as soon as possible.
You will:
- Report any leaks, bursts or quality issues to us as soon as possible by calling the emergency telephone number (1300 785 277) displayed on our website.
- Provide safe access to the water meter so that we can ascertain your water consumption for billing purposes.
- Be responsible for arranging and covering the costs of any additional onsite water infrastructure necessary to maintain your required flow rate, which must be installed by an appropriately licensed plumber.
Further information on water licencing can be found on the ESCOSA website – ESCOSA Licensing.