Coorong District Council response measures to Novel Coronavirus (COVID-19)

Residents who are experiencing financial hardship may seek assistance from Coorong District Council by entering into a long-term payment arrangement. Information is available on our Financial Hardship page.

For more COVID-19 information please click here.

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Feedback

Council values your feedback, on the things it does right and in the areas where it can improve. We want to know about your feedback so that if something has gone wrong, we can deal with it swiftly and efficienctly to reduce the chance of it happening again.

Formal Compliments

Compliments will be used to promote best practices across Council and to recognise staff members who consistently demonstrate excellent customer service.

In accordance with Council's Customer Compliment & Complaint Policy, if Council or a Council employee has done something that you feel requires a compliment and you would like more information or wish to lodge a compliment in relation to the criteria above please complete a compliment form below.

Formal Complaints

In accordance with Council's Customer Compliment & Complaint Policy, a complaint is defined as any expression of dissatisfaction with;

  • Councils procedures, charges, employees, agents, quality of service or products sold or provided.
  • A decision taken by an officer in implementing Councils policy.
  • Councils decision making process.

If you would like more information or wish to lodge a complaint in relation to the criteria above, please complete a complaint form below.

However, if you wish to lodge a request for service, or notify Council about a maintenance issue, please complete the following Request for Service Form.


The Coorong District Council will also accept complaints in the following ways:

In Writing
    • By mailing Council at PO Box 399, Tailem Bend SA 5260
    • Faxed to Council on (08) 8572 3822
    • By email to council@coorong.sa.gov.au
In Person
    • By telephoning 1300 785 277
    • By attending one of Council's Offices located at Tailem Bend, Tintinara and Meningie.

Tailem Bend   - Coorong Civic Centre       - 9:00am - 4.30pm Monday to Friday

Meningie        - Information Hub                - 9:00am - 4:30pm Monday to Friday closed 12:30-1:30pm for lunch

Tintinara        - Customer Service Centre - 11:00am - 3:00pm


PROCESSING COMPLAINTS

  • Council will acknowledge all complaints within 3 working days and try to resolve complaints within 15 days.
  • If we have made a mistake, you will receive a written apology.
  • We will have due regard to your privacy.