Coorong District Council response measures to Novel Coronavirus (COVID-19)

The Coronavirus (COVID-19) pandemic is a global crisis, and our Council has a key role to play in limiting the spread and impact of it.

Our leaders are staying up to date on the latest advice from the State and Federal Governments, and relevant Government health agencies.

Residents who are experiencing financial hardship may seek assistance from Coorong District Council by entering into a long-term payment arrangement. Information is available on our Financial Hardship page.

For more information please click here.

Update - 25 May 2020

The SA Government have released their Roadmap for Easing Covid-19 Restrictions.

Most Coorong District Council services have now resumed:

  • All playgrounds, parks (incl. dog parks and gardens) have been re-opened to the public.
  • All community toilets have been re-opened.
  • All halls can now open and community groups will be able to book facilities (groups are encouraged to contact Council to work through arrangements).
  • The Coonalpyn Caravan Park and Narrung Campground are now open to the public (including public toilet facilities).
  • Sporting facilities can open in accordance with the new measures in place.
  • Public library services:
    • Tailem Bend, Tintinara, Coonalpyn and Coomandook Community Libraries are still closed to the public, however all are offering a 'phone and collect service'.
    • Meningie Community Library will be opening to the public from 3:45pm - 4:30pm Monday to Friday, and from 10am - 1pm on Saturdays.
  • Tailem Rail Museum, Coorong Gallery and the Meningie Information Hub will be assessed in preparation for Council's executive team to make a decision on re-opening from 8 June 2020.

All Council facilities are receiving regular cleaning to ensure facilities are up to standard – however if you come across anything that requires attention please contact Council on 1300 785 277 so that we can attend to it.

Signs will be in place to remind users of their obligations to social distance. Everyone can play their part in slowing the spread of COVID-19 by practicing good hygiene, using hand sanitiser and wiping down equipment and surfaces before and after use.

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Feedback

Council values your feedback, on the things it does right and in the areas where it can improve. We want to know about your feedback so that if something has gone wrong, we can deal with it swiftly and efficienctly to reduce the chance of it happening again.

Formal Compliments

Compliments will be used to promote best practices across Council and to recognise staff members who consistently demonstrate excellent customer service.

In accordance with Council's Customer Compliment & Complaint Policy, if Council or a Council employee has done something that you feel requires a compliment and you would like more information or wish to lodge a compliment in relation to the criteria above please complete a compliment form below.

Formal Complaints

In accordance with Council's Customer Compliment & Complaint Policy, a complaint is defined as any expression of dissatisfaction with;

  • Councils procedures, charges, employees, agents, quality of service or products sold or provided.
  • A decision taken by an officer in implementing Councils policy.
  • Councils decision making process.

If you would like more information or wish to lodge a complaint in relation to the criteria above, please complete a complaint form below.

However, if you wish to lodge a request for service, or notify Council about a maintenance issue, please complete the following Request for Service Form.


The Coorong District Council will also accept complaints in the following ways:

In Writing
    • By mailing Council at PO Box 399, Tailem Bend SA 5260
    • Faxed to Council on (08) 8572 3822
    • By email to council@coorong.sa.gov.au
In Person
    • By telephoning 1300 785 277
    • By attending one of Council's Offices located at Tailem Bend, Tintinara and Meningie.

Tailem Bend   - Coorong Civic Centre       - 8.30am - 5.00pm Monday to Friday

Meningie        - Information Hub             - 8.30am - 5.00pm Monday to Friday closed 12.30-1.30pm for lunch

Tintinara        - Customer Service Centre - 11.00am - 3.00pm


PROCESSING COMPLAINTS

  • Council will acknowledge all complaints within 3 working days and try to resolve complaints within 15 days.
  • If we have made a mistake, you will receive a written apology.
  • We will have due regard to your privacy.