Coorong District Council response measures to Novel Coronavirus (COVID-19)

Residents who are experiencing financial hardship may seek assistance from Coorong District Council by entering into a long-term payment arrangement. Information is available on our Financial Hardship page.

Latest COVID-19 update issued 20th November. More information can be found here.

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Financial Hardship

Ratepayers who are experiencing financial hardship may seek assistance from Coorong District Council by entering into a long-term payment arrangement over 12 months (or more) to address current and/or overdue rates.

The current COVID-19 (Coronavirus) pandemic has impacted many people's ability to manage their finances and make payments.

This dedicated page has been created to make it easier for Coorong ratepayers to access information on the options available to them.

Changes to Fines and Interest as a result of COVID-19

Coorong District Council made a decision in April 2020 to waive monthly fines and quarterly interest on all overdue rates for the period April - December 2020. All debt recovery action, including rates and sundry debtors, was also suspended during the same period. Council reviewed this arrangement in December 2020 and has now reinstated normal debt recovery, and fines and interest measures. Residents will receive a reminder letter in January 2021 to support and encourage ratepayers to enter into payment arrangements (if necessary).

Applying for Financial Hardship

Residents who are finding it difficult to pay rates or are experiencing financial hardship are encouraged to read the Frequently Asked Questions (FAQs) fact sheet, and contact Council on 1300 785 277 to further discuss your options. Coorong District Council will assist ratepayers in a confidential manner that is fair, planned and mutually agreed between both parties.

Financial Hardship FAQs

Residents may apply for Financial Hardship by filling out the form below.

Application for Financial Hardship form

Coorong District Council receives and assesses all financial hardship applications in line with its Debt Recovery & Financial Hardship Policy. Residents are encouraged to read the Policy before completing the Application for Financial Hardship form.